Delivery & returns.

Where we deliver

We deliver to every state in Nigeria. For delivery outside Nigeria, write to us first and we will tell you what is possible.

How long it takes

Orders leave us within 1–2 working days of payment. After that, delivery usually takes:

• Lagos: 1–3 working days
• Other states: 3–7 working days

The delivery fee for your address is shown at checkout, before you pay. We will send you the tracking details once your order is on its way.

Exchanges

If your size is not right, you can exchange it within 7 days of delivery, as long as the pair is unworn, clean and in its original packaging. Try them on indoors on a clean surface. Exchanges depend on the size you want being in stock.

Returns

If you change your mind, you can return an unworn pair in its original packaging within 7 days of delivery. Once we receive and check it, we refund the price of the shoes to your original payment method. Refunds normally reach you within 5–10 working days, depending on your bank.

For exchanges and change-of-mind returns, you pay to send the pair back to us.

Faulty or wrong items

If your pair arrives damaged or faulty, or it is not what you ordered, tell us within 48 hours of delivery with a few photos. We will replace it or give you a full refund, including delivery, and we cover the cost of sending it back.

How to start an exchange or return

1. Email orders@wearokwute.com with your order number and what you would like to do.
2. We reply with the return address and next steps.
3. Send the pair back in its original box, well packed.

None of this affects your rights under Nigerian consumer protection law.